These Terms and Conditions define the rules for the use of the Store operated by the Seller and the Company by Purchasers and Users.
The Terms and Conditions are available at all times on the Store's website in a manner that allows Purchasers and Users to obtain, reproduce, and record their content.
The Seller and the Company enable effective communication via email (kontakt@tabell.eu) and telephone: (+48) 571 917 108 / +48 573 674 424.
The User may contact the Seller and the Company by phone between 8:00 a.m. and 4:00 p.m. on business days.
These Terms and Conditions apply to the Company solely in relation to offering in the Store for the sale of furniture accessories. The entity selling furniture accessories is the Company.
2. DEFINITIONS
The terms used in the Regulations mean:
Seller – Mr. Michał Balak, conducting business activity under the name MB Michał Balak, company headquarters: ul. Zygmunta Kuźmy 99, 34-105 Stanisław Górny, with tax identification number NIP 551-264-23-94, REGON 384835684, within the scope of which he sells goods and provides services through the Store.
The company – MB Balak sp. z.o.o. with its registered office in Stanisław Górny, company headquarters: ul. Zygmunta Kuźmy 99, 34-105 Stanisław, NIP: 5512672260, within the scope of which sells furniture accessories through the Store.
Store – a collection of websites and IT tools (website) managed by the Seller and allowing Buyers to conclude Sales Agreements or service agreements, available at the internet domain www.tabell.eu
User – an Internet user who uses the Store, purchases or intends to purchase Goods or services presented by the Seller through the Store, and Goods presented by the Company through the Store.
Purchaser – a User who has concluded a Sales Agreement within the Store, as well as a Consumer.
Entrepreneur – a natural person, a legal person, and an organizational unit that is not a legal person, to which a separate law grants legal capacity, conducting business activity on its own behalf, using the Store, intending to purchase Goods or services presented by the Seller through the Store and Goods presented by the Company through the Store.
Individual entrepreneur – a natural person concluding a contract directly related to their business activity, where the content of the contract indicates that it is not of a professional nature for that person, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Economic Activity.
Consumer – a natural person performing a legal transaction not directly related to their business or professional activity. A Consumer is also understood to mean a Sole Proprietor.
A supplier should be understood as a manufacturer or external entity contractually obligated to deliver and transfer goods.
Sales Agreement or Agreement – an agreement concluded in the Store on the terms and conditions set forth in the Terms and Conditions between the Seller and the Buyer or the Company and the Buyer, the subject of which is the sale of Goods to the Buyer.
Terms and Conditions – these Terms and Conditions of the Store.
Registration – an action performed in the manner specified in the Terms and Conditions, required for the User to use all the functionalities of the Store.
Materials – information contained on the Store's websites, including names and descriptions, as well as photographs and graphic illustrations of goods, regardless of their nature, format, and method of recording or presentation.
Goods – movable items/services covered by the Sales Agreement, sold by the Seller or the Company through the Store after placing a stationary or profiled Order.
Standard order – a declaration of intent by the User, aimed directly at concluding a Distance Sales Agreement via the Store using the Order Form, constituting an offer within the meaning of the Civil Code.
Profiled order – a declaration of will by the User, aimed at concluding a Distance Sales Agreement, submitted via the "Send inquiry" form available in the Store or in another form of distance communication, which does not constitute an offer within the meaning of the Civil Code.
Order – Standard order or Profiled order.
Offer – a declaration of intent made by the Seller or the Company, addressed to the Buyer, made as a result of receiving a profiled Order, aimed directly at concluding a distance sales contract for the Goods specified therein, for a specified price, governed by the provisions of Articles 66-70 of the Civil Code. The Offer may contain additional provisions concerning the future Agreement, in particular concerning the rules of payment, the rules for bearing the costs of transport of the Goods, and the date of execution of the Order.
Order form – an interactive form available in the Store enabling the placement of a standard Order, in particular by selecting Goods and specifying the terms of the Sales Agreement, including the type and quantity of Goods, method of payment, method of delivery of Goods, place of delivery of Goods, and Buyer's details.
"Send inquiry" form - an interactive form available in the Store that allows you to obtain a quote and place a customized Order.
Forms - Order form and "Send inquiry" form.
Account – a part of the Store available after logging in for a registered User, through which a registered User can use the Store's functionalities described in these Terms and Conditions, dedicated to registered Users.
Shopping cart – a feature of the Store where the Goods selected by the User are displayed and which allows the User to determine and modify the Order details, in particular: the quantity of Goods, delivery address, invoice details, delivery method, payment method, and discount code number.
Personal data - personal data within the meaning of Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119 of 04.05.2016, p. 1, as amended).
GDPR - Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ EU L 119 of 04.05.2016, p. 1, as amended)
Privacy Policy - a document specifying detailed rules for the processing of personal data.
Working days - days from Monday to Friday, excluding public holidays.
3. GENERAL TERMS AND CONDITIONS OF USE OF THE STORE
A user who is a natural person may use the Store provided that they have full legal capacity.
A user who is not a natural person may use the Store through persons authorized to act on their behalf, subject to the provisions of section REGISTRATION IN THE STORE, point 3.
The user may use the Store via devices that communicate with the Internet (computer, tablet, phone) using a web browser.
To use the Store, including browsing the Store's assortment and placing Orders for Goods, the following are required:
a) a terminal device (computer or similar device) with Internet access and a web browser;
b) an active email account;
c) cookies enabled.
The Seller and the Company shall not be liable for any damage caused by the User providing false, outdated, or incomplete data in the Forms and by the User's failure to comply with the Terms and Conditions. The data provided by the User must not violate the provisions of the currently applicable law or the personal rights and legal rights of third parties.
The User is entitled and obliged to use the Store in accordance with its intended purpose. In particular, it is prohibited to send spam, conduct any commercial, advertising, promotional, or similar activities on the Store's websites. The User is obliged to refrain from any activity that could affect the proper functioning of the Store, including, in particular, any interference with the content of the Store or its technical elements, including the provision of illegal content. The Seller and the Company shall not be liable for any improper use of the Store by the User, including use that is inconsistent with the Terms and Conditions, and any consequences thereof.
The use by the User of the name of the Seller, the Company, the Store logo, the Materials, and components of the Store other than the Materials (including the graphic elements of the Store and the layout and composition of the Store – the so-called layout) is prohibited, except in situations expressly indicated in the Terms and Conditions or when the use of the copyrighted items and industrial property items indicated in this section is possible on the basis of the express written consent of the Seller or the Company or authorized third parties (including manufacturers or distributors of goods or services). The User is prohibited from taking any action aimed at reproducing the Store, including in particular on websites and in internet domains associated with the User. Violation of the copyrights, industrial property rights, and personal rights of the Seller or the Company shall result in claims specified in the provisions of applicable law, including Article 79 of the Act on Copyright and Related Rights, Articles 24 and 448 of the Civil Code, and Article 296 of the Industrial Property Law Act.
4. REGISTRATION IN THE STORE
In order to create an Account, the User is required to complete a free Registration.
Browsing Goods in the Store does not require Registration. Registration is not necessary to place Orders in the Store.
Registration is possible in the Store and requires that all of the following conditions be met:
a) completing the registration form by providing the data indicated therein, the login and password assigned to the account to log in to the Store,
b) acceptance of the Terms and Conditions and Privacy Policy.
In the case of a legal person or an organizational unit without legal personality, registration in the Store and all further activities of that entity in the Store may only be performed by a person who is authorized to perform all activities related to registration on behalf of that entity and to exercise all rights and obligations of that entity as a Buyer. Persons using the Store on behalf of and for the benefit of a legal entity or an organizational unit without legal personality but with legal capacity (hereinafter collectively referred to as "Legal Entities") declare and warrant that at the time of taking any action on behalf of Legal Entities, they will be duly authorized to perform such actions on behalf of the Legal Entity concerned.
In the event of any change in the registered User's data provided during registration, the User should update it before the next sale.
Upon registration, a User account is created in the Store, constituting a set of resources in which information about the User is collected, including their contact details and their activities within the Store in connection with the concluded Agreements.
By registering, the User enters into an agreement with the Seller for the provision of electronic services, the subject of which is the Seller's maintenance of the User's Account in the Store. Registration in the Store and use of the Store's functionality are free of charge. The agreement for the provision of electronic services may be terminated:
a) by a registered User, at any time, by sending an electronic message or using the customer panel on the sales website;
b) by the Seller in the event of termination of the provision of services covered by the contract for the provision of electronic services by the Seller, with one month's notice, by means of an electronic message sent to the email address assigned to the Account (i.e., the address provided during registration or, if the User has updated their email address, the updated address).
Termination of the contract for the provision of electronic services means that the User ceases to be a registered user of the Store.
Registered users are obliged not to disclose their login and password used to log in to the Store to third parties.
5. PLACING ORDERS IN THE STORE – CONCLUSION OF THE AGREEMENT
Placing a standard Order and concluding a Contract may be done via the Account or without the need to Register, using the Order Form available in the Store.
Placing a Profiled Order and concluding a Contract takes place without Registration, using the "Send inquiry" form available in the Store.
The Buyer may place Standard Orders in the Store 24 hours a day, 7 days a week, 365 days a year, subject to the other provisions of the Terms and Conditions, in particular those concerning technical breaks.
In order to place a Standard Order, select the Goods that are the subject of the Standard Order, click the "Order online" button (or equivalent), fill in the Order Form, click the "Place order" button (or equivalent) button, and pay for the Standard Order in advance by payment card through an online payment service provider. The Order Form requires the Buyer to provide their personal and contact details, including the Buyer's email address, delivery method and address, and the details necessary to issue an invoice.
In the case of a Standard Order, the conclusion of the Sales Agreement between the Buyer and the Seller or the Company takes place after the Buyer places a Standard Order using the Order Form in the Store, accepts the Terms and Conditions, pays for the entire Standard Order in advance, and meets the conditions specified in section 7 below.
Placing a Standard Order constitutes an offer within the meaning of the Civil Code, made by the Buyer to the Seller or the Company. Upon receipt of a Standard Order, the Seller or the Company shall verify whether the Standard Order has been placed correctly (in accordance with the provisions of the Terms and Conditions). If the Seller or the Company determines that the Order has been placed incorrectly, the Seller or the Company shall inform the Buyer thereof by e-mail or telephone.
After placing a Standard Order, the Seller or the Company shall immediately send the Buyer information about the receipt of the Standard Order to the e-mail address provided when placing the Standard Order or during Account registration. Upon receipt of the above e-mail by the Buyer, a Sales Agreement is concluded between the Buyer and the Seller or the Company.
A profiled order is placed by filling out the "Send inquiry" form available in the Store, in which the Buyer indicates the selected Goods. Profiled orders can also be placed by email (email: kontakt@tabell.eu). If you have any questions, please consult your order by calling: 571 917 108 / 573 674 424).
After placing a valid Profiled Order, the Seller or the Company contacts the Buyer to determine the individual terms and characteristics of the Goods, and then sends the Buyer an Offer to the email address provided when placing the Profiled Order, together with an accounting document (invoice). The Buyer, who has read the content of the Offer and accepts the terms and conditions of the Profiled Order specified in the Offer and the Terms and Conditions, may accept the Offer, i.e., pay for part of the Profiled Order in accordance with the Offer within 3 business days.
In the case of a Profiled Order, the conclusion of the Sales Agreement between the Buyer and the Seller or the Company takes place after the acceptance of the Offer and the Terms and Conditions by the Buyer, upon the Buyer's payment being credited to the Seller's or the Company's bank account in accordance with the Offer.
When placing an Order and choosing delivery by the Seller or the Company or a courier company, the Buyer should provide the exact address to which the Order is to be delivered, as well as a telephone number in case of a change in the date/time/place of delivery. Providing an incorrect or inaccurate address or phone number by the Buyer may result in a delay in the delivery of the Goods or prevent the delivery of the Goods, as well as result in additional costs resulting from the financial outlays incurred to deliver the order.
6. PAYMENT OF THE PRICE
Payments for Goods purchased by the Buyer in the Store (price and delivery costs) are made using the payment tools available in the Store and on the terms specified by the Seller or the Company.
All prices in the Store are gross prices, including value added tax (VAT) at the rate specified in separate regulations, expressed in Polish zlotys (PLN). The costs of delivery of the Goods to the Buyer are specified separately.
The price is defined as:
a) Regular price (price before discount code, price before reduction)
b) Promotional price (discounted price)
c) Final price (not subject to discounts or discount codes, e.g., display items).
In the case of a Standard Order, the User purchases the Goods at the prices and delivery costs applicable at the time of placing the Standard Order. The delivery costs depend on the delivery method chosen by the Buyer.
The Seller and the Company note that the total price of the Order consists of the price of the Goods indicated in the Store and, if applicable, the costs of delivery of the Goods and any other costs that the Buyer will be required to bear in connection with the performance of the Sales Agreement.
Delivery costs are specified in the delivery price list, available on the Store's website in the "Delivery and transport" tab, which forms an integral part of the Store's commercial information. The Buyer is always informed of the exact delivery cost before concluding the Agreement.
The Seller and the Company reserve the right to change prices and delivery costs, in particular in the event of changes in the price lists of services provided by entities performing deliveries. This provision does not apply to Orders already being processed. Changes in prices and delivery costs do not require an amendment to the Terms and Conditions. The User will be informed by the Seller or a representative of the Company about significant price changes.
The Seller and the Company offer the following payment methods for Goods: online payment by payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro).
The entities providing online payment services are Blue Media S.A., PayU, Płatności24, Google Pay, BLIK, PayPo, PayPal, and Autopay.
Payments are posted on the date specified by the payment processor.
The Seller and the Company do not accept cash payments, nor do they accept cash on delivery payments upon receipt of the Goods.
In the case of a Standard Order, the Buyer is obliged to pay for the entire Standard Order in advance using the payment methods available in the Store immediately after completing the Order Form.
In the case of a Profiled Order, the payment terms are specified in the Offer. In particular, payment may be made in two installments, with the first installment of 50% of the Profiled Order payable before the Profiled Order is fulfilled, and the second installment of 50% of the Profiled Order payable 7 days before the delivery date of the Profiled Order.
If it is necessary to refund the funds for a transaction made by the Buyer with a payment card, the Seller or the Company shall make the refund to the bank account assigned to the Buyer's payment card.
7. ORDER FULFILLMENT AND DELIVERY
Delivery shall be made to the address specified by the Buyer. The Seller or the Company shall deliver the Goods on its own or hand them over to a carrier selected by the Buyer—in which case, liability for damage caused during transport shall remain with the Buyer and the supplier selected by the Buyer.
The Goods shall be shipped by the Seller or the Company within the time specified in the Standard Order or in the Offer accepted by the Buyer in the manner chosen by the Buyer when placing the Standard Order or specified in the Offer accepted by the Buyer. The order fulfillment period is usually 14 to 16 weeks, depending on the selected Goods and the terms of the Agreement.
The Seller or the Company shall proceed with the execution of a Standard Order after it has been paid for in full in advance. The Seller or the Company shall proceed with the execution of a Customized Order after it has been paid for in accordance with the Offer.
The Seller and the Company reserve the right to extend the Order completion date by the duration of any obstacle arising from circumstances beyond the control of the Seller or the Company, e.g., late delivery by a subcontractor, random events, unforeseeable disruptions in the company's operations, material or raw material shortages, production or logistical constraints, of which the Buyer will be immediately informed.
The start of the delivery period for the Goods to the Buyer shall be counted from the date of conclusion of the Sales Agreement.
In the case of an Order for Goods with different delivery dates, the Order will be fulfilled within the time frame applicable to the Goods with the longest delivery date, unless the parties have agreed otherwise in advance.
The Seller and the Company shall not be liable for failure to deliver the Goods for reasons attributable to the Buyer, e.g., as a result of providing an incorrect delivery address. In such a situation, the Seller or the Company shall, if possible, enable the Buyer to collect the goods from the indicated location, e.g., the registered office of the Seller or the Company, unless the parties agree on another method of delivery of the goods to the Buyer.
It is possible to collect the Goods in person at the Seller's or Company's premises after arranging a collection date and paying for the entire Order in advance.
Delivery is available in Poland as well as abroad.
Delivery costs do not include the service of carrying the Goods inside.
The colors of the Goods presented in the Store are illustrative and may differ from the actual color or pattern, e.g., depending on the screen settings, type of lighting, or parameters of the device used to view the offer.
Goods made of natural materials, such as wood, may differ in shade, grain, texture, and the presence of natural knots or discoloration, which results from the individual characteristics of the raw material and is a natural property of the material, not a defect in the Goods. Differences resulting from the natural properties of the material do not constitute grounds for complaining about the Goods on the basis of their non-compliance with the contract.
The dimensions of the Goods are approximate. Actual dimensions may differ from those specified by +/- 5% for upholstered goods and +/- 2% for hard goods.
The Seller and the Company recommend using the free wood color chart and fabric samples available in the Store, which are for illustrative purposes only, before placing an Order.
In the event of shipping Goods to locations that cannot be reached by a delivery truck/courier in accordance with applicable law, e.g., streets closed to traffic, city centers, the Buyer is obliged to ensure conditions or permits for delivery trucks to pass. The Seller and the Company reserve the right to deliver the Goods as close as possible to the delivery location to which the Goods can be delivered in accordance with the law.
8. PERSONAL DATA IN THE STORE
The administrator of the personal data of Store Users is Michał Balak, conducting business activity under the name MB Michał Balak, ul. Ks. Zygmunta Kuźby 99, 34-105 Stanisław Górny, NIP: 5512642394, REGON: 384835684 (hereinafter referred to as: ADO). Administrator's contact details: e-mail address: kontakt@tabell.eu; tel.: 571917108 or by post to the Seller's address. Within this section of the Terms and Conditions, the term Seller also refers to the Administrator.
The seller does not appoint a Data Protection Officer (DPO).
Personal data collected by ADO is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation – hereinafter referred to as GDPR) and in accordance with the Personal Data Protection Act of May 10, 2018.
ADO processes the following personal data: first and last name, residential address (city, street, house number, apartment number), telephone number, email address.
Personal data is processed for the following purposes:
Provision of furniture sales services – pursuant to Article 6(1)(b) of the GDPR;
Marketing activities and presentation of offers – pursuant to Article 6(1)(a) of the GDPR (consent);
Ensuring quality of service, including obtaining opinions on samples sent and handling the contact form – pursuant to Article 6(1)(b) and (f) of the GDPR;
Keeping accounting books and tax records, pursuing claims related to business activities in connection with the legitimate interest of data processing by the ADO pursuant to Article 6(1)(c) of the GDPR in conjunction with Article 74(2) of the Accounting Act.
Consumers whose data is processed have the right to: information about whether their data is being processed and other information about data breaches, access to their data, rectification of their data, erasure of their data ("right to be forgotten"), restrict the processing of data, transfer data, object to the processing of data, not be subject to a decision based solely on automated processing (including profiling), lodge a complaint with the supervisory authority – the President of the Personal Data Protection Office – if the ADO violates the provisions on personal data protection when processing my personal data.
If the Consumer exercises their right under point 6 above, the ADO shall comply with the request or refuse to comply with it immediately, but no later than within one month of receiving it. However, if, due to the complex nature of the request or the number of requests, the ADO is unable to comply with the request within one month, it shall comply with it within the next two months, informing the user in advance, within one month of receiving the request, of the intended extension of the deadline and the reasons for it.
Providing personal data for the purposes specified in point 5(a), (c), and (d) above is a statutory requirement (resulting from legal provisions) and is necessary for the performance of the contract. Refusal to provide data will prevent the ADO from performing the contract in accordance with the law. The processing of personal data for the purpose specified in point 5(b) above is voluntary.
Personal data will be disclosed to ADO employees/associates authorized to process it on ADO's behalf, entities entrusted by ADO with the processing of personal data, including clients, accounting offices, legal and advisory service providers in the event of ADO pursuing claims related to its business activities.
Personal data will be processed for the following periods:
the limitation period for claims arising from legal provisions for the purpose of pursuing claims related to business activities;
the period of storage of accounting and tax documentation resulting from legal provisions for the purpose of keeping accounting books and tax documentation.
In the case of personal data processing based on consent, the Consumer has the right to withdraw their previously given consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
Users' personal data is stored exclusively within the European Economic Area (EEA).
With regard to the sale of furniture accessories, the personal data referred to in point 3 above will be jointly administered with the company , which is fully affiliated with ADO. For the joint administration of personal data for the purpose of selling furniture accessories, points 2, 3, 4 (letters b-d), 5, 6, 7, 8, 9, 10, 11 above shall apply accordingly. The data enabling contact with the joint controller are identical to the data indicated in point I.1 above.
The person whose data is being processed has the right to withdraw their consent to the processing of personal data at any time. Withdrawal of consent does not affect the processing that took place before its withdrawal.
Consent shall be withdrawn in the following cases:
personal data is no longer necessary for the purposes for which it was collected;
the data subject has withdrawn consent, where the processing was based solely on voluntary consent;
the data subject objects to the processing and there are no overriding legitimate grounds for the processing;
personal data has been processed unlawfully;
personal data must be erased in order to comply with a legal obligation under Union or Member State law to which the controller is subject
9. LIABILITY FOR NON-CONFORMITY OF GOODS WITH THE CONTRACT (CONSUMER)
The Seller and the Company shall be liable to the Consumer for any lack of conformity of the Goods with the Sales Agreement existing at the time of delivery and revealed within two years from that moment, unless the shelf life of the Goods, specified by the Seller or the Company, their legal predecessors or persons acting on their behalf, is longer. It is presumed that any lack of conformity of the Goods with the contract which became apparent within two years of delivery of the Goods existed at the time of delivery, unless proven otherwise or unless this presumption is incompatible with the nature of the Goods or the nature of the lack of conformity of the Goods with the contract.
In the event of non-compliance of the Goods with the Agreement, the Consumer may demand that the Seller or the Company repair or replace the Goods, in accordance with applicable laws and within the scope of this right.
The Seller (or the Company) may replace the goods when the Consumer requests repair, or the Seller (or the Company) may repair the goods when the Consumer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer is impossible or would involve excessive costs for the Seller (or the Company). If repair and replacement are impossible or would involve excessive costs for the Seller or the Company, they may refuse to bring the Goods into conformity with the Contract.
The Seller and the Company shall not be liable for the non-compliance of the Goods with the Agreement if the Consumer, at the latest at the time of conclusion of the Agreement, was expressly informed that a specific feature of the Goods deviates from the requirements of compliance with the Agreement and expressly accepted the lack of a specific feature of the Goods.
The Consumer shall make the Goods subject to repair or replacement available to the Seller or the Company. The Seller or the Company shall collect the Goods from the Consumer at the expense of the Seller or the Company.
The costs of repair or replacement, including postage, shipping, labor, and materials, shall be borne by the Seller or the Company.
The consumer is not obliged to pay for the normal use of the Goods, which were subsequently replaced.
If the Goods are not in conformity with the contract, the Consumer may submit a statement on price reduction or withdrawal from the contract when:
The seller (Company) refused to bring the Goods into conformity with the contract;
The Seller (Company) has failed to bring the Goods into conformity with the contract;
the Goods still do not comply with the contract, despite the Seller (Company) attempting to bring the Goods into compliance with the contract;
the non-compliance of the Goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without prior repair or replacement;
it is clear from the Seller's (Company's) statement or circumstances that it will not bring the Goods into conformity with the contract within a reasonable time or without undue inconvenience to the Consumer.
The consumer may not withdraw from the Agreement if the non-compliance of the Goods with the Agreement is insignificant.
The Seller or the Company shall refund the Consumer the amounts due as a result of exercising the right to a price reduction immediately, no later than within 14 days from the date of receipt of the Consumer's statement on the price reduction.
The Seller and the Company inform that in the case of Goods also covered by the manufacturer's, seller's, or distributor's warranty, when indicated in the product description, the buyer's rights and the guarantor's obligations in this respect are specified and must be exercised in accordance with the terms and conditions set out in the Warranty Card. The warranty granted for the Goods sold is an additional right and does not exclude, limit, or suspend the Consumer's rights under the Seller's or the Company's liability for non-compliance of the Goods with the Agreement.
If the lack of conformity with the contract concerns only some of the Goods delivered under the contract, the Consumer may withdraw from the contract only in relation to those Goods, as well as in relation to other Goods purchased by the Consumer together with the Goods not in conformity with the contract, if it cannot be reasonably expected that the Consumer would agree to keep only the Goods in conformity with the contract.
In the event of withdrawal from the Agreement, the Consumer shall immediately return the Goods to the Seller or the Company at their expense. The Seller or the Company shall refund the price to the Consumer immediately, no later than within 14 days from the date of receipt.
10. COMPLAINT PROCEDURE
The Buyer may submit complaints regarding the Agreement to the Seller or the Company.
Complaints should be submitted electronically using the contact form available in the Store or in writing to the Seller's (Company's) address or by sending an email to the Seller's and Company's email address: reklamacje@tabell.eu.
A correctly submitted complaint should include at least:
title (warranty claim),
first name, last name, mailing address, e-mail address of the Buyer,
the date of conclusion of the Agreement constituting the basis for the complaint,
order number,
description of the Goods (name and type of Goods, wood color),
proof of purchase of the Goods (e.g., account statement, card payment confirmation, receipt, or invoice); failure to provide the above constitutes grounds for rejecting claims in their entirety and not proceeding with their consideration.
warranty card,
the reason for the complaint (detailed description of the defect) with an indication of the Buyer's request,
the date and description of the circumstances in which the defect was noticed,
description of the circumstances of use of the Goods,
photographic documentation of defects.
The provisions of this Chapter X (Complaints Procedure) concerning Consumers shall also apply accordingly to contracts concluded by Individual Entrepreneurs.
When submitting a complaint, it is advisable for the Buyer to indicate whether they are making a warranty claim or a claim for non-compliance of the Goods with the Contract, describe the defect noticed, and specify their request. When submitting a complaint, proof of purchase of the goods in the Online Store (e.g., account statement, card payment confirmation, receipt, or invoice) must be presented.
If the data or information provided in the complaint needs to be supplemented, the Seller or the Company shall immediately request the Buyer to supplement it to the extent indicated. Together with such notification, the Buyer shall be sent information on how to supplement the deficiencies in the complaint.
The Seller or the Company may leave the complaint unresolved if the data provided by the Buyer is insufficient to consider the complaint, including determining the Agreement to which the complaint relates or data enabling contact with the Buyer, despite a request to supplement it.
The Seller or the Company will respond to the complaint within 14 business days of receiving a correctly submitted complaint. The Buyer will be informed of the outcome of the complaint by email or traditional mail.
If the complaint is accepted, the Seller or the Company will refund the price using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for them.
If it is necessary to refund the funds for a transaction made by the Buyer with a payment card, the Seller or the Company will refund the amount to the bank account assigned to the Buyer's payment card.
11. LIABILITY FOR DEFECTS IN GOODS
If the Buyer is not a Consumer or Individual Entrepreneur:
liability under the warranty for physical defects in goods is excluded (Article 558 et seq. of the Civil Code);
the liability of the Seller or the Company shall only cover actual damage caused by intentional fault;
the Seller's or Company's liability is limited to the value of a standard Order or to the value of an accepted Offer (in the case of a profiled Order);
The Seller or the Company shall not be liable for the actions and omissions of third parties, including postal service providers, Internet service providers, etc.
A Buyer who is not a Consumer or an Individual Entrepreneur is obliged to examine the Goods within 5 calendar days of receipt in order to verify the conformity of the Goods with the Sales Agreement (i.e., the completeness of the order and the quality of the delivered Product) and to report any reservations to the Seller or the Company within the above-mentioned period. A Buyer who is not a Consumer or an individual Entrepreneur and who has not reported any reservations within the specified period loses the right to invoke them in the future.
The benefits and burdens, along with the risk of accidental loss or damage to the Goods, shall pass to the Buyer, who is not a Consumer or Sole Trader, at the moment of entrusting them by the Seller or the Company to a carrier (courier company) engaged in the transport of such items, for the purpose of delivering them to the Buyer. In such a case, the Seller or the Company shall not be liable for the actions or omissions of the carrier (courier company), in particular for the loss, shortage, or damage of the Goods arising from the moment of acceptance of the Goods for transport until their delivery to the Buyer, as well as for any delay in the transport of the shipment.
12. WITHDRAWAL FROM THE AGREEMENT
Only the Consumer has the right to withdraw from the Agreement without giving any reason.
A consumer who has concluded a distance contract via the Store may withdraw from it within 14 days without giving any reason and without incurring any costs, except for the costs indicated below.
The period for withdrawing from the Sales Agreement begins on the day on which the Consumer or a person designated by them other than the carrier came into possession of the goods (in the case of the sale of multiple items – into possession of the last of them), and in the case of other Agreements, on the day of their conclusion.
The above right to withdraw from a distance sales agreement may be exercised by sending a statement of withdrawal from the sales agreement to the following e-mail address: reklamacje@tabell.eu. A template for withdrawal from the agreement is available at: https://uokik.gov.pl/downloadId/1216.
In order to exercise the right of withdrawal, the Consumer should submit a statement of withdrawal to the Seller or the Company. To meet the deadline, it is sufficient to send the statement before its expiry. The Consumer may submit a statement of withdrawal from the contract in any manner.
The Seller or the Company shall immediately confirm to the Buyer receipt of the statement of withdrawal from the Agreement.
In the event of withdrawal from the Agreement, the Agreement shall be deemed not to have been concluded. What the parties have provided shall be returned unchanged, unless a change was necessary within the limits of ordinary management. A consumer who has withdrawn from the Agreement is obliged to return the Goods to the Seller or the Company to which the withdrawal relates, immediately, but no later than 14 days from the date of withdrawal from the Agreement. The cost of returning the Goods to the Seller or the Company shall be borne by the Buyer.
The consumer is responsible for any reduction in the value of the Goods resulting from their use in a manner exceeding that necessary to ascertain the nature, characteristics, and functioning of the Goods.
If the Consumer has submitted a statement of withdrawal before the Seller or the Company has accepted their offer, the offer ceases to be binding.
The Seller or the Company is obliged to immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the contract, return to the Consumer all payments made by him, including the costs of delivery of the Goods. If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard method of delivery offered by the Seller or the Company, the Seller or the Company shall not be obliged to reimburse the Consumer for the additional costs incurred by him. The costs of delivering the Goods to the Seller or the Company (returning the product to the Seller or the Company) as a result of the Consumer's withdrawal from the Contract shall be borne by the Consumer.
The Seller or the Company shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer has expressly agreed to a different method of refund which does not involve any costs for them.
The Seller or the Company may withhold the refund of payments received from the Consumer until the Goods are returned or the Consumer provides proof of return of the Goods, whichever occurs first.
13. EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT
The Consumer shall not be entitled to withdraw from the Agreement in relation to agreements specified in Article 38 of the Consumer Rights Act, including, among others, agreements:
whose subject matter is a non-prefabricated item, manufactured according to the Customer's specifications (e.g., the purchase of goods with individual characteristics specified by the Buyer in their order) or serving to satisfy their individual needs,
for the provision of services, if the Seller or the Company has fully performed the service with the express consent of the Consumer, who was informed before the commencement of the service that once the Seller or the Company has performed the service, they will lose their right to withdraw from the contract,
in the case of the purchase of services whose price or remuneration is solely dependent on movements in the financial market over which the entrepreneur has no control and which may occur before the expiry of the withdrawal period.
After acceptance of the order specifications and payment for the order, furniture made to the Buyer's individual order (in particular, taking into account the choice of dimensions, colors, materials, or other features) is not subject to return or the right to withdraw from the Agreement.
14. TECHNICAL BREAKS
The Seller and the Company shall not be liable for any lack of access to the Store caused by factors beyond the control of the Seller or the Company and for any consequences thereof. In particular, if the limitations in availability are on the part of the buyer.
The Seller and the Company reserve the right to interrupt access to the Store due to technical maintenance, servicing, or work on improving the Store's functionality. At the same time, the Seller and the Company undertake to make every effort to ensure that such interruptions take place at night and last as short as possible.
15. FINAL PROVISIONS
The Seller and the Company reserve the right to amend the provisions of the Terms and Conditions for important technical, legal, or organizational reasons, such as:
changes in legal regulations that have a direct impact on the content of the Regulations,
the emergence of new technologies and IT systems forcing changes to the Store's operating principles, including in particular in terms of improving the Store's operation or security,
a final court judgment or final administrative decision – to the extent that they affect the content of the Regulations,
adding new or expanding existing functionalities, including the introduction of new services provided electronically;
editorial changes that do not affect the rights and obligations set forth in these Terms and Conditions;
improving the protection of Users' privacy and security;
the need to ensure protection against abuse;
Any amendments to the Terms and Conditions shall be made only to the extent necessary, and the amendment to the Terms and Conditions shall become effective on the date specified by the Seller or the Company, not less than 14 days from the moment of informing the Store users about the amendment, which shall be done by publishing the amended Terms and Conditions on the Store's website and sending information about the amendments to the e-mail addresses of registered Users. Amendments to the Terms and Conditions do not infringe the acquired rights of Users, which in particular means that orders placed by Buyers before the amendments to the Terms and Conditions come into force shall be processed in accordance with the existing provisions of the Terms and Conditions. A Customer who does not agree with the changes is entitled to terminate the contract for the provision of electronic services at any time with immediate effect.
In all matters not covered by these Terms and Conditions, the provisions of generally applicable Polish law shall apply, in particular the provisions of the Civil Code, the Personal Data Protection Act, and the Consumer Rights Act.
Any disputes between the parties shall be settled by a competent common court.
In the event of any provision of these Terms and Conditions being amended or invalidated by a decision of a competent authority or court, the remaining provisions shall remain in force and shall be binding on the Seller (or the Company) and the Buyer.
A buyer who is a consumer may also use extrajudicial means of dealing with complaints and pursuing claims. These include: in the event of a dispute over property rights arising from sales and service contracts, filing a request for the case to be heard by the Permanent Consumer Arbitration Court operating at the relevant Provincial Inspectorate of Trade Inspection; submitting a request to the Provincial Trade Inspector in Warsaw to take action aimed at out-of-court settlement of the dispute on the basis of the Act of September 23, 2016, on out-of-court settlement of consumer disputes (Journal of Laws of 2016, item 1823). Notwithstanding the above, the Consumer may seek assistance from the municipal (county) consumer ombudsman. All necessary information on out-of-court complaint handling and redress can be found on the website of the Office of Competition and Consumer Protection at: www.uokik.gov.pl. At the same time, we would like to inform you that the indicated proceedings are voluntary and both parties must agree to them.
The regulations comply with the code of good practice referred to in Article 2(5) of the Act of August 23, 2007, on counteracting unfair market practices.
The Terms and Conditions are available at www.tabell.eu and can be downloaded and stored in PDF format.
These Regulations shall enter into force on October 1, 2025.
